Shipping & Delivery

At SkuMart, we are committed to delivering your orders quickly and efficiently. Our Shipping & Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website.

1. Delivery Timeframes

  • Standard Delivery: Most orders are delivered within 2-7 business days, depending on your location.
  • Processing Time: Orders are typically processed and dispatched within 1-2 business days after payment confirmation.

2. Shipping Costs

  • Standard Shipping: Shipping costs R70.
  • Free Shipping: We offer free standard shipping on orders over R500. Please check our website for current promotions and thresholds for free shipping.

3. Delivery Locations

  • We currently deliver within South Africa. We are working on expanding our shipping options to include international destinations in the future.

4. Tracking Your Order

  • Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the courier’s website.

5. Delivery Conditions

  • Address Accuracy: Please ensure that your delivery address is accurate and complete to avoid delays. SkuMart is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
  • Delivery Attempts: Our courier partners will attempt to deliver your order to the specified address. If you are not available at the time of delivery, the courier may leave a notice with instructions on how to reschedule delivery or pick up your package.

6. Delays and Issues

  • While we strive to deliver your order within the specified timeframe, there may be delays due to unforeseen circumstances such as extreme weather conditions, strikes, or other events beyond our control. In such cases, we will notify you promptly and work to resolve the issue as quickly as possible.
  • If you experience any issues with your delivery, please contact our Customer Support team at info@skumart.co.za.

7. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our Customer Support team immediately. We will investigate the issue and, if necessary, send a replacement or process a refund.

Contact Us

If you have any questions or concerns about our Shipping & Delivery Policy, please contact us:

Email: info@skumart.co.za

Thank you for choosing SkuMart! We appreciate your business and are dedicated to providing you with the best possible shopping experience.