Return & Refund Policy

At SkuMart, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our Return & Refund Policy outlines the process for returning products and obtaining a refund.

1. Return Policy

Eligibility for Returns:

  • Products must be returned within 30 days from the date of delivery.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Certain items, such as perishable goods, personal care items, and customized products, are not eligible for return. Please check the product description for specific return exclusions.

How to Initiate a Return:

  • Contact our Customer Support team at info@skumart.co.za to request a return authorization.
  • Provide your order number, reason for return, and any relevant photos or documentation.
  • Once your return request is approved, you will receive instructions on how to return the item.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

2. Refund Policy

Refund Processing:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days.

Partial Refunds:

  • Partial refunds may be granted for items returned in a condition that is not in their original state, is damaged, or is missing parts for reasons not due to our error.

Non-Refundable Items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Late or Missing Refunds:

  • If you have not received your refund within the expected timeframe, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you have done all of this and still have not received your refund, please contact us at info@skumart.co.za.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our Customer Support team at info@skumart.co.za.

4. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: info@skumart.co.za

Thank you for shopping with SkuMart! We value your business and are committed to providing you with the best possible shopping experience.